Business Visibility

At Gem Website Designs, we understand that your business needs can evolve as your project progresses. Here's how you can adjust your service package to better suit those needs:

• Upgrading Your Package: You are welcome to upgrade your package at any point during the development process. Upgrading can provide you with additional features, enhanced support, or expanded capabilities that can better meet the growing needs of your business. Simply contact our support team, and they will assist you in adjusting your plan and explaining any new benefits and costs involved.

• Downgrading Your Package: If you find that a simpler package more appropriately meets your needs, you can downgrade your package within the 7-day risk-free period. This allows you to reassess your requirements without any financial penalty. To initiate a downgrade, please contact our support team during this period.

Please Note: After the 7-day risk-free period, downgrading is subject to certain restrictions and may not be possible depending on the specifics of your project and the progress already made. We recommend discussing your project needs with our support team to find the best solution for your situation.

If you already own a domain name and are moving to a Gem Website Designs service, we make the transition smooth and tailored to your preferences:

• Keeping Your Current Registrar: You can choose to keep your domain name registered with your current registrar. During the initial setup, your Dedicated Assigned Developer will guide you on how to point your domain to your new website hosted by us. This involves updating your DNS settings to ensure that your domain name directs visitors to your new site.

• Transferring Your Domain to Us: Alternatively, you may opt to transfer your domain into our care. Our hosting packages include paid domain name services, which might simplify your website management by consolidating your hosting and domain registration under one provider. Your Dedicated Assigned Developer will assist with the transfer process and explain any benefits and considerations.

• Initial Meeting and Setup: During your initial meeting, your developer will discuss these options in detail, helping you make an informed decision based on your specific needs and preferences. They will provide all the necessary support and guidance throughout the initial setup process.

Please Note: Whether you choose to keep your domain where it is or transfer it to us, we ensure minimal disruption to your online presence during the transition.

Discovering that your preferred domain name is already taken can be a setback, but at Gem Website Designs, we are prepared to help you find the best alternative. Here’s how we handle such situations:

• Exploring Alternatives: Your Dedicated Expert Developer will assist you in exploring alternative domain names that are closely aligned with your business identity. We strive to find creative and effective solutions that reflect your brand while ensuring domain availability.

• Considering Different TLDs: If you are set on a specific name, another strategy is to consider different Top-Level Domains (TLDs). For example, if your desired .com domain is unavailable, alternatives like .net, .biz, .info, or industry-specific options like .tech or .design might be available and suitable for your needs.

• Guidance and Support: Throughout the process, your developer will provide insights into the implications of different domain choices, including SEO and brand recognition factors. They will guide you through the domain registration process once you have decided on a name.

• Strategic Advice: We also offer strategic advice on how to acquire a taken domain, should that be an avenue you wish to explore, such as negotiating with current owners or monitoring for domain expiry.

Please Note: It’s important to choose a domain name that not only fits your business but also supports your long-term digital marketing strategy. Our team is here to ensure that your domain name helps set a strong foundation for your online presence.

At Gem Website Designs, we are committed to supporting your website long after its initial launch. Here’s how you can get help depending on your needs:

• General Inquiries: For any questions or minor updates, such as changing an image or updating contact information on your website, please email us at support@gemwebsitedesigns.com. Our team is ready to assist you with prompt and effective solutions.

• Urgent Technical Support: If you encounter a critical issue where your website is not functioning properly, you can call us directly at 208-398-9080 for immediate assistance. Our priority is to resolve urgent issues swiftly to minimize any disruption to your online presence.

• Managed Hosting Plan Support: If your website is under our managed hosting plan, which includes 12 months of support with all our website packages, most updates and fixes are covered at no additional cost. Our team will handle these requests efficiently as part of your service package.

• Post-Managed Plan Support: Once your initial 12 months have elapsed, or if you are not on a managed plan, we are still here to help. You can reach out to us for any support needs; depending on the complexity and nature of the task, there may be a charge at our standard billable hourly rate.

Please Note: We strive to ensure that every interaction with our support team adds value to your website and your business. Whether it's a routine update or an urgent fix, we're here to provide the support you need.

Our standard offerings at Gem Website Designs include a range of professionally designed templates. These templates are used by various businesses, which ensures a high level of design quality and functionality that suits many different industries. With the help of your Dedicated Expert Developer (available with our Expert Setup Pro package or higher), you can personalize these templates extensively:

• Customization Options: Your developer can adjust colors, fonts, images, and text to make your template uniquely yours. These changes are designed to make your website feel personalized and distinct, even within the framework of a standard template.

• Beyond Templates: If you are looking for a website that is tailored from the ground up to meet very specific needs and preferences, our parent company, GemDos.com, specializes in creating fully custom websites. They offer bespoke design services that are crafted to align exactly with your vision and business objectives.

• How to Proceed: To explore fully custom design options, please visit GemDos.com. Our colleagues there will guide you through the process of conceptualizing and building a website that is uniquely yours, with no template restrictions.

Absolutely! Once your website is paid for and launched, it belongs to you, and you have the freedom to host it wherever you prefer.

• Managed Hosting Included: All our website packages come with 12 months of managed hosting included. This provides you with reliable hosting and support while your site gets established.

• Moving Your Website: Should you decide to move your website to a different hosting provider, we fully support your decision and are here to assist in making the transition as smooth as possible.

• Assistance with Transfer: Upon your request, we will provide you with a backup file of your website along with detailed instructions on how to import this file into your new hosting environment. This ensures that you can set up your website with your new host without any loss of data or functionality.

• How to Request a Transfer: To initiate a hosting transfer, simply contact us at support@gemwebsitedesigns.com. Our team is ready to help you with the process and answer any questions you might have about moving your site.

Absolutely! Your domain name is yours, and we are here to facilitate its management, not to restrict your choices.

• Freedom to Transfer: You are free to transfer your domain name to any other registrar or hosting provider at any time. We respect your ownership and the decisions you make about your domain’s management.

• Providing Transfer Authorization: To transfer your domain, you’ll need an Authorization Code (also known as an AUTH code or EPP code). This code is essential for verifying your identity and approving the transfer to a new provider.

• How to Request the AUTH Code: Simply contact us at support@gemwebsitedesigns.com with your request for a domain transfer. We will provide you with the AUTH code along with step-by-step instructions on how to use it to initiate the transfer process.

• Support Throughout the Process: Our team is available to assist you with the transfer process. If you have any questions or need further guidance, we’re just an email or phone call away. Our goal is to ensure that your domain transfer is as smooth and hassle-free as possible.

Yes, all our website templates are designed to be fully responsive. This means they automatically adjust to look great and function well on desktops, tablets, and mobile devices right from the start.

• DIY Package Considerations: If you choose our DIY package, you'll be responsible for adding content to your website. It’s important to note that significant changes to the layout or the amount of text might affect the responsive nature of the design. However, you have access to three hours of one-on-one time with a dedicated expert developer, who can review your changes and ensure that your site remains responsive. This is an excellent opportunity to address any concerns about mobile-friendliness.

• Expert Setup Pro and Above: For higher-tier packages, including Expert Setup Pro, any adjustments you or your dedicated expert developer make will be checked for responsiveness as part of our Pre-Launch Checklist Inspection. This ensures that despite any modifications, your website will maintain its responsiveness across all devices before going live.

By ensuring that all templates are responsive out of the box and providing expert support to maintain this responsiveness, we guarantee that your website will provide an excellent user experience on any device.