You know how critical reviews are when you are a business owner. Of course, they help with SEO, but reviews help shape your business; everything in a review has an impact. “With the era of social media, your brand is defined by those who experience it.” According to social media expert Brian Solis in an article in Forbes.
Then how can we get customers to review us? It’s all in the customer’s journey. It is essential as business owners to have reviews implemented in your business model.