Refund Policy

**Policy Duration**
Our refund policy is valid for 7 days from the earlier of two events: the date you first meet with your Dedicated Website Developer or the date your purchased template is installed on your new hosting server. If more than 7 days have elapsed since these events, we are unable to offer a full refund or exchange.

**Partial Refunds**
If you request a refund after the 7-day period but before your website has launched, we may offer a partial refund. The amount refunded will be deducted by any accrued hosting fees and time spent on your website development, billed at our standard rate of $75 per hour.

**Required Documentation**
To process your refund, we require a receipt or proof of purchase.

**Processing Your Refund**
Upon receiving your refund request, we will send you an email to confirm receipt. We will also inform you whether your refund has been approved or rejected based on this policy. Approved refunds will be processed and a credit will automatically be issued to your original method of payment within a specified number of days.

**Issues With Receiving Refunds**
If you have not received your refund, please first check your bank account again. Then, contact your credit card company as it may take 7-8 business days for your refund to be officially posted. Next, reach out to your bank as there is often some processing time before a refund is posted. If you have completed these steps and still have not received your refund, please contact us at support@gemwebsitedesigns.com.

**Need Further Assistance?**
For any questions related to refunds, please contact us at support@gemwebsitedesigns.com. We are here to help ensure your satisfaction.